Privacy Policy

1. Introduction

At Balla2Gym, we respect your privacy and are committed to protecting your personal data in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana, and accepted international privacy standards.

This Privacy Policy explains how we collect, use, and safeguard your information when you register at our facility or use our member portal.

2. Information We Collect

We may collect the following personal data when you join or interact with us:

• Identity Data: Full name, member photo, and UDS student status.
• Contact Data: Phone number (for SMS receipts and WhatsApp communication) and email address (if provided).
• Financial Data: Records of membership payments and outstanding balances (excluding direct access to your Mobile Money PIN or bank accounts).
• Usage Data: Check-in logs and attendance records.

3. How We Use Your Data

Your personal data is strictly used for the administration and improvement of our gym services, specifically:

• To register and identify you at the front desk.
• To process payments and send automated SMS receipts or expiry reminders.
• To maintain a safe and secure environment.
• To communicate important facility updates, schedules, or promotional offers.

4. Data Security & Storage

We implement robust security measures to prevent your personal data from being accidentally lost, accessed, or altered in an unauthorized way. All records are digitized and securely stored on local and cloud databases utilizing modern encryption protocols. Access to member data is strictly restricted to authorized staff.

5. Data Sharing and Third Parties

Balla2Gym does not sell, trade, or rent your personal data to third parties. We may only disclose your data:

• To trusted service providers (e.g., SMS gateway providers like Arkesel or Hubtel) strictly for operational purposes.
• If required by law or to comply with legal processes in Ghana.

6. Your Rights

Under the Data Protection Act (Act 843), you have the right to request access to the personal data we hold about you, request corrections to any inaccurate data, and request deletion of your records (subject to our legal retention requirements). To exercise these rights, please contact our administrative desk.